FAQ

A. Ordering

Q: How do I place an order?

Q: How to cancel order /change address?

Q: Do you accept dropshipping or customized order?

Yes, we accept both dropshipping and customized orders.

  

Q: Order Process of Customizing Engraved Products

1. Please send your logo image of customized products in JPG/PNG form in the mail to service@trendsmax.com
2. If you don’t have a logo image, please make a clear note to us, and we will send you a logo image for confirmation.
3. There are 9 characters can be engraved on the beads at most.
4. Time frame of engraving:
Laser engraving:   Usually 7-10 days.
Etched engraving: Usually 15-20 days.
5. Please note that customized products are non-refundable.

 

Q: Minimum Order

1. Minimum order is $99.
2. We may demand MOQ(Minimum Order Quantity) for some customized products or gift boxes. If you need to customize, please contact us service@trendsmax.com

 

Q: What forms of payment do you accept?

We accept: American Express, Apple Pay, Master Card, Paypal, Visa.

  

B. Shipping

Q: What time my order will be sent?

Packages will be shipped within 1-2 business days after payment confirmed.

 

Q: Why the shipment delayed?

It’s normal shipment gets delayed during peak seasons, but if you believe the delivery date is long overdue, feel free to contact us for help.

 

Q: I can’t track my order,what should I do?

Please track your package with your tracking number following the table:

Q: It shows my order was delivered but i didn’t receive it?

1.  Please contact your local post office and they will be able to further assist you as we don't have additional information about delivery questions or where your package is. 
2.  We recommend allowing 1-2 business days to account for potential internal delays.
3. Ask your families or friends if they have accepted the package, as this is a common occurrence.
4.  If you are still unable to locate your order, please email us at service@trendsmax.com for assistance. But we are not responsible for lost or stolen packages.

 

C. Return & Refund

Please click ‘Return Policy’ for complete details. 

 

D. Production

About Inventory

1. Inventory will be reduced automatically after order is paid, to ensure you can receive your order soon and avoid goods sold out, pls finish payment timely when you make orders.
2.If you find some products are out of stock before you ordered, please contact us. We will send you arrival notification as soon as restock.
3.After order is confirmed, we will keep you informed of the order process by email.

Is the item I want going to go on sale soon？

For our competitive price, we hardly give a discount except for some special days, such as Black Friday and Cyber Monday.

 

Packaging

In more convenient and environmental-friendly way, all Trendsmax products are simply packed in OPP bag and , which is easier for transporting in bulk.

If you need gift box, please order in the gift section.